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6 Steps For Taking Accountability Seriously

Frequently discussed, less frequently implemented, “accountability” is an increasingly important attribute of an effectively liberated work culture. Every leader knows this, yet almost all struggle with establishing accountability as a cultural norm. Here are six steps for introducing, enhancing, or advancing the accountability cause: Everyone must sign off on their responsibility for understanding their own…

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The Next Generation Works!

One of my clients recently told me he we was surprised by the work ethic of his 20-something employees. “I was shocked” he said “by how they stepped up and made things happen.” His “shocked” was also “pleased,” but he was surprised that he could count on a younger generation to work as hard as…

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The Capital Of Friendship: 4 Thoughts

My friend, Karen Welles of Edge Content, recently shared a notion that I already know to be true – that friends are some of the most valuable capital that I have in my professional life. More powerful than a referral network. We can have many great acquaintances, but they are, by definition, different. Friends are…

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Mean People Suck

While he passed away some years ago, Terry “Moose” Millard continues to have a powerful impact on my view of corporate leadership. Recently, my memory was refreshed with one of his most classic statements: Mean people suck. For those of you who never met him, he was a bigger-than-life, Vietnam-era hero, a fabled pilot/leader at…

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Distraction Is Disrespectful: 5 Ways To Stay Focused

On Thanksgiving evening, Ray Lewis the infamous and injured middle linebacker for the Baltimore Ravens was asked if he and his team were distracted with the probability of his rare absence from the field. He confidently replied, “No, distraction on the field is disrespectful to your team. We need to know we can count on…

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5 Reasons To Take Responsibility For Others

Recently, Paul Green of Morning Star, the progressive tomato products company, noted that: “Individuals in great organizations take total responsibility for their total   organization, which extends to all associates (co-workers). Ultimately, the organization is an abstraction. The only things that are real are the individuals who make up the organization.” In many work cultures…

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Is Anything Sacred? 5 Steps To Make It Real

You may have heard something similar – a peer or elder wondering “is anything sacred?” In a hopped up world of legislative gridlock and leadership uncertainty, there is nothing in our business lives that has not been inspected, rejected, or found wanting under the new microscope of the Great Recession and disruptive innovation. As Barbara…

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Justice Is Doing Your Time Once: 4 Approaches to Gossip

I have a professional acquaintance, David, who spent a number of years in prison for a action he has regretted every moment since his crime. While there was a financial loss for the victims, there was fortunately no serious physical injury or loss of life involved. He never excused his one-time action (nor do I)…

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Teach A Manager To Fish

Great CEOs know that experience is the best teacher. They’ve been in the trenches long enough to know the difference between a true crisis and an invented one. They can spot a teachable moment a mile away – and know how to make them most of it. Take Glenn Thoroghman, the CEO of Laron, a company…

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The Right Music: 3 Suggestions

A few weeks ago I walked into my surgeon’s office to the sounds of Jimi Hendrix’s “Little Wing.” No Muzak. And the waiting room was filled with old and young. When I entered his examination room, we talked about music and he effortlessly demonstrated for a resident how to assess for the presence of pain…

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